Operations Manager
£50,000 plus bonus
Our client is a reputable SME based in Lincoln, known for an industry-leading brand supplying high-performance products into construction, automotive and trade sectors. They have a rapidly growing customer base across the UK and aim to scale to a £50‑million business within the next three years.
Due to continued growth, we need an experienced and hands‑on Operations Manager to own day‑to‑day operational performance and build systems, structure and processes for future growth. This high‑impact role is within a fast‑moving SME environment where sales and demand are growing rapidly and operational infrastructure needs strengthening to support the next stage.
Reporting directly to the Operations Director, you will lead a team across warehouse, supply‑chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale.
Key Responsibilities
* Oversee the day‑to‑day operational running of the business
* Lead and develop a multi‑functional team across warehouse, supply chain, operations and customer care
* Ensure customer orders are fulfilled accurately and on time, including next‑day dispatch products and bespoke assembled orders
* Improve operational planning, workflow and communication across departments
* Monitor stock flow, supplier performance and operational bottlenecks
* Introduce and improve systems, processes and KPIs to support growth and efficiency
* Work closely with sales to align operational capability with business demand
* Manage operational priorities, resource planning and problem‑solving in a fast‑paced environment
* Drive continuous improvement across warehousing, logistics, fulfilment and customer service
* Support the business through a period of significant growth and operational transformation
Requirements
* Previous experience in an Operations Manager position or similar leadership role
* Strong background in warehouse and operational management
* Experience working within an SME environment
* Proven track record of supporting or leading business growth and operational scaling
* Ability to implement structure, process and operational improvements
* Strong organisational and planning skills
* Experience managing multiple moving parts within a supply chain or fulfilment operation
* Confident leadership and people‑management capability
* Excellent communication and problem‑solving skills
* Ideally exposure to both smaller businesses and larger structured organisations
* Experience within industrial products, distribution, engineering, manufacturing or technical products advantageous but not essential
Benefits
* Basic salary £50,000
* Profit‑related bonus
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