Concierge / Security Administrative AssistantLocation: Derry Job Type: Full-Time Permanent Working Hours: Monday - Friday 9am- 5pm with 1 hour lunch breakShift work, evenings, weekends, and holiday cover may be requiredAbout the RoleWe are seeking a professional, organised, and customer-focused Concierge / Security Administrative Assistant to join our team within a large technology manufacturing facility. As the first point of contact for visitors, clients, and employees, you will play a key role in creating a welcoming, professional, and secure front-of-house environment. Alongside reception responsibilities, you will provide valuable administrative and reporting support to the Security Management team in a fast-paced and security-conscious setting. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional service.Key ResponsibilitiesFront Desk & Visitor ManagementWelcome visitors professionally and ensure a positive first impression of the siteManage visitor registration, check-in processes, and badge issuanceVerify identification and ensure compliance with site security proceduresAnswer and direct incoming calls, emails, and general enquiries efficientlyLiaise with internal departments to coordinate visitor arrivals and appointmentsAdministrative & Security SupportMaintain accurate visitor logs, access records, and security documentationProvide administrative support to the Security Management teamAssist with reports, presentations, and data collationManage incoming and outgoing mail, deliveries, and courier servicesCoordinate meetings, calendars, and general office administrationEnsure reception and office areas remain tidy, organised, and professional at all timesReporting & PresentationsCompile routine and ad-hoc reports with accuracy and confidentialityPrepare and format presentations for internal and external useUse Microsoft Office applications and Microsoft Copilot effectively to support reporting tasksCustomer Service & Professional StandardsDeliver a consistently high standard of customer serviceHandle enquiries, issues, and complaints calmly and professionallyCommunicate effectively with colleagues across multiple departmentsMaintain confidentiality and adhere to all company, security, and health & safety policiesSkills & QualificationsEssentialGCSE Maths, English, and ICT at Grade C/4 or above (or equivalent)Proficient in Microsoft Word, Excel, PowerPoint, and MS TeamsComfortable using AI tools, particularly Microsoft CopilotExcellent communication and interpersonal skillsStrong organisational skills with the ability to multitask and prioritise workloadsAbility to remain calm, professional, and focused in a busy environmentDesirablePrevious experience in reception, concierge, administration, or security rolesFamiliarity with visitor management or access control systemsFirst Aid and/or customer service trainingWhat We OfferA professional and supportive working environmentOpportunity to work within a modern technology manufacturing facilityTraining and development opportunitiesA varied role combining customer service, administration, and security supportWHJS1_NI