Job Title: Reward Services Administrator Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: £25,500 What you’ll be doing: Providing advice on process and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised Handling Benefits process requests to agreed service level agreements and metrics Responding to and resolving both written requests and telephone queries, providing relevant advice, in line with policy Taking ownership and responsibility of requests and queries from initial request to resolution, which may involve working with suppliers, colleagues and the Reward & Employee Relations CoE Building and developing effective and collaborative relationships with colleagues, end users and suppliers Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines Supporting continuous improvement projects and implementation of new processes within the Reward Services Team Creation of regular reporting to support processes or production of internal metrics, including data reconciliations Your skills and experiences: Essential: Customer Service experience Strong administration background Able to use MS Excel (including vlookups) Desirable: Knowledge of HR administration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Reward Services team: As a Reward Services Professional, you will be responding to queries and handling requests for service via telephone and email. You will provide advice and guidance relating to all Benefits processes handled by the Reward Services Team, which includes but is not limited to, the Company Car Scheme, Share Schemes, FLEX Healthcare Schemes, Long Service Awards, Group Income Protection, Cycle2Work scheme and Recognition activities. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. LI-Hybrid LI-PD1