11425HS
£75k – 85k per year
Senior Azure SaaS Reliability & Support Engineer
Hybrid
We are recruiting on behalf of a well-established B2B SaaS organisation delivering highly available, business-critical platforms to enterprise customers.
The company operates both single-tenant (ST) and multi-tenant (MT) Azure environments, supporting a diverse client base with strict availability, performance, and security requirements.
They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate.
Due to the nature of the platform and customers, extensive background and security checks form part of the hiring process.
Key Responsibilities:
1. Monitor ST and MT environments for performance, availability, and application health
2. Lead investigation and resolution of complex production incidents
3. Provide third-line support for escalated customer issues
4. Perform root cause analysis and drive permanent fixes
5. Maintain uptime, scalability, and reliability across all Azure deployments
6. Define and track SLOs and error budgets
7. Carry out capacity planning for servers, databases, and storage
8. Build automation and self-healing solutions using PowerShell, C#, Azure Functions, and Logic Apps
9. Develop and maintain Azure monitoring and reporting dashboards
10. Contribute to post-incident reviews, runbooks, and continuous improvement initiatives
Required Experience:
11. 3+ years in third-line support, SRE, or cloud operations within enterprise SaaS
12. Strong incident management and RCA experience
13. Experience supporting single-tenant and multi-tenant architectures
14. Solid background in:
C# / .NET Core / MVC
SQL Server
Azure Blob Storage
15. Advanced Azure monitoring and diagnostics:
Application Insights
Azure Monitor
Log Analytics
KQL
16. Strong SQL investigation skills
17. Automation and scripting with PowerShell and/or C#
18. Good understanding of Azure services: App Services, VMs, Azure SQL, Storage, scaling
Tech Stack:
Azure Monitor | Application Insights | Log Analytics | KQL | Azure Functions | Logic Apps | PowerShell | C# | SQL Server | Power BI
Senior Azure SaaS Reliability & Support Engineer
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation