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Warm hospitality and contemporary comfort combine with views
over Ullswater and the fells. Another Place, The Lake is fortaking it
easy with your favourite people,exploring the wilderness, swimming
beneath a full moon,paddleboardingacross the lake, eating and
drinking well,letting go and having a good time
Another Place Hotels – a place to take your
hospitalitycareer to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests. At Another Place, we don't just provide a place for our guests to
rest their heads - we create memorable experiences that they'll remember for a lifetime.
An unforgettable holiday experience amidst 18 acres of Lake
District National Park, Another Place offers private lake shore and views over
Ullswater and the fells. For our guests, how their stay makes them feel is
crucial; cared about, looked after, welcome. It’s the heart and soul of our
active relaxation concept, made possible by the people on our team.
Our Front of House Host role:
We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.
You’ll embody the spirit of Another Place with your friendly
welcome, effortless charm and seamless efficiency. And you’ll get a unique
insight into all aspects of a busy, award-winning hotel. This balance of
customer service and office life brings the best of both worlds, boosts your
skillset and ensures working days are never dull.
Guests will remember you for underpinning the happiness that
shaped their holiday, and you’ll thrive on it – while taking the next step up
the ladder of your hospitality career.
As our Front of House Host you’ll be:
Front Desk
* Completing
all daily responsibilities and tasks in a timely manner.
* Be
customer focused at all times.
* Gaininig
an understanding of the local area and the wider hotel operations.
* Providing
excellent customer service, ensuring all visitors to The Lake are greeted
and have a positive first impressions.
* Checking
Guest into the hotel ensuring a brand standard tour is given.
* Assisting
guests with their luggage if needed.
* Checking
guest out of the hotel ensuring brand standards are followed.
* Supporting
F&B with guest restaurant bookings and adaptions.
* Managing
access to the Swim Club.
* Acting
as the main point of contact for all visitors to Swim Club and to ensure
its facilities are fully explained to all users, including a tour on the
guests first visit.
* Familiarising
guests with the area and to help where needed, whilst ensuring that the
Swim Club guidelines are adhered to.
* Informing
guests of treatments & activities list and their parameters.
* Showing
guests through to the treatments snug and issuing them with the tablet for
consultation forms.
* Liaising
with the therapists on duty to update them on any changes to their
appointments throughout the day.
* Completing
any Membership renewals as directed by the Senior House Manager.
SheepShed
* Presenting
a professional appearance and attitude at all times and maintain an
excellent standard of customer service.
* Ensuring
the SheepShed is kept clean and tidy and that wetsuits /boots/kit are
washed as required.
* Assistingin
the preparation & organisation of activities for our guests both on
and off the water.
* Responsible
for kit inspections of all Another Place sports equipment and maintain the
satisfactory appearance to ensure it meets the guest expectations.
* Working
as part of a team to set up, pack up and proactively help all guests using
the equipment on the lake.
You’ll also be:
* Representing
our brand at all times.
* Responding
to all enquiries in a timely manner and in a style that meets our brand
guidelines.
* Responsible
for treatments, activities, kids' zone, restaurant and secondary
sales/bookings either in person, by telephone or by email and to ensure
bookings are maximised within the parameters of the system and the
availability of the therapists/instructors.
* Creating
accounts for the payments.
* Responsible
for keeping the host desks and any other relevant areas up to
standard.
* Carrying
out appropriate end of day banking.
* Signing
in/out keys and opening/closing host areas as per training.
The skills you’ll be sharing with us:
* Meticulous
attention to detail. Whether it’s pre-arrival, or in house, you’ll notice
when a guest needs help with something – sometimes before they do
* Previous
experience of using property management systems
* Basic
knowledge of Microsoft Office, Word, Excel and Outlook
* Previous
front of house experience
* Previous
F&B experience
* Current
Enhanced DBS
* Experience
of hotel computer systems
* Adept
at prioritising and time management
* Administrative
skills
What we’ll offer you:
* A
relaxed, professional place to work in a beautiful location – right on the
shores of Ullswater.
* Excellent
career prospects in an ever-expanding organisation.
* Special
rates for you and your friends & family to stay at Another Place and
Watergate Bay Hotel.
* Team
discounts on treatments in Swim Club.
* Discounts
for you and your friends & family to eat at our restaurants: at
Rampsbeck, Living Space and Glasshouseand The Brackenrigg.
* Team
social events throughout the year.
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances.
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in 18 acres of Lake District National Park, you'll
never be short on inspiration.
If you would love to join us as on our Front of House Host, apply now and be part of our journey at The Lake, a wonderful place
to work.
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