Location: Sandy Balls Holiday Village, Fordingbridge, New Forest
Hours of work: Part time seasonal Per Hour - Paid Weekly
What we need, in a nutshell
You will be supporting our Holiday Home Owners and delivering delight through various administrative tasks.
Who we are?
Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.
Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: .
What you’ll be doing
You’ll be making sure the owners have everything they need to ensure that the ownership customer experience is delivered to a high standard.
Taking care of all administration tasks to ensure smooth customer service and happy Holiday Homeowners
1. Dealing with general owner enquires via telephone and email.
2. Carry out holiday home checks to create snagging lists which you will be responsible for ensuring they are completed by liaising with maintenance/ contractors.
3. Liaising with maintenance & contractors to complete any outstanding jobs and communicate effectively with owners to provide updates/ timescales.
4. Keep track of outstanding issues and ensure all systems are up to date.
5. Ensure all owners health and safety certificates are up to date.
One more thing…holidays happen at holiday times so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
If you can match the skills, experience and qualities listed below, we’d love to hear from you:
6. Experience in administration and customer service
7. Ability to organise your own time and workload
8. Excellent communication skills, particularly on the telephone
9. Comfortable using IT systems
10. Excellent problem-solving skills and a friendly and helpful attitude
It would be the icing on the cake if you have experience working in a similar role on a holiday park but don’t worry if you haven’t, we can offer training as long as you have the right skills and attitude.
What we can offer you
We look after you with a great range of benefits, including:
11. Awards and Recognition
12. Team events
13. Employee assistant programme
14. On Park Discounts
15. Discounts on Away Resorts Holidays for yourself, friends and family