Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service & Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service.
Working Hours: Monday to Friday, 9:00am 5:00pm
Pay Rate: £14.35 per hour
Key Role Responsibilities
* Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
* Customer account management.
* Maintain detailed and accurate records of customer interactions and transactions.
* Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
* Provide feedback on the efficiency of the customer service process and suggest improvements.
* Take ownership of the customer journey from installer arrival on site through to job completion.
* Manage live-installation issues: where installations fail, coordinate remedials, book follow-up visits, and ensure correct parts are ordered and delivered.
* Call all customers with failed installations from the previous day to advise on next steps and provide reassurance.
* Follow up on open cases without assigned actions, ensuring resolution steps are put in place, agreed, and communicated to the customer.
* Review and follow up on internal raised cases, keeping stakeholders informed and ensuring progress is made.
* Collaborate with installers, resource experts, and managers to resolve live-installation issues quickly and effectively.
Skills and Experience Required
* No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
* Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
* Strong problem-solving skills and the ability to think on your feet.
* Proficiency in using customer service software, databases, and tools.
* A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding training from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.
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