Join Our Client's Team as an Office Manager! 🌟
Location: Orpington, Kent
Job Type: Full-time
Contract: 12-month fixed term maternity cover
Salary: £35,000 per year
Hours: Monday - Friday, 8:30am - 5:00pm
Are you a proactive and organised individual with a passion for leading teams? Do you thrive in a fast-paced environment where your multitasking skills can shine? If so, we have an exciting opportunity for you to join our client as an Office Manager! 🚀
In this key role, you will oversee the day-to-day operations of our vibrant office, ensuring that everything runs smoothly while maintaining a high standard of service for our customers and insurance partners. Your leadership will be vital in supporting the office team and optimising performance across various tasks.
Key Responsibilities:
Team Supervision & Performance
Lead the office team and ensure tasks are completed efficiently
Monitor workloads and performance to keep everything on track
Conduct monthly reviews and oversee training plans for new team members
Identify training needs and enhance training materials
Provide desk support during busy periodsReporting & Data Management
Prepare and submit the Weekly Monday Report to management
Provide performance figures to the team weekly
Monitor and report on team KPIs
Produce monthly reports on hire car usage and insurance claims data
Maintain team statistics via AsanaOperational Oversight
Ensure effective management of the insurance team's scheduled work
Conduct monthly audits to maintain high standards
Authorise and log staff overtime and holidays while ensuring team cover
Assist with scheduling, including Saturday and Christmas rotasCustomer & Issue Resolution
Handle and resolve customer complaints, ensuring they are logged appropriately
Liaise with technicians and managers to address operational issues
Manage Trustpilot reviews, including handling feedbackOffice Administration
Keep the office organised, including reception areas and meeting rooms
Manage hire car diary bookings and courier shipments (FedEx)
Maintain the internal phone directory and order office supplies
Liaise with cleaning staff to ensure a pleasant office environmentSkills & Experience:
Previous experience supervising or managing a team is desirable
Strong organisational and multitasking skills
Proficient in Microsoft Excel and general computer systems
Excellent communication and problem-solving abilities
Proactive and detail-focused approach to workIf you are ready to take on this exciting challenge and lead our team to success, we want to hear from you! 🌈
Why Join Us?
Be part of a supportive and dynamic team
Opportunity to grow and develop your skills
Competitive salary and benefits packageApply Now! Send your CV and cover letter to (url removed) or call on (phone number removed)
We can't wait to meet you! 🎉
Join us in making a difference in the automotive repair industry! Your next adventure awaits!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website