Job Location and Compensation
Strathclyde Business Park, Bellshill
From £24,570 per year (DOE)
Full-time | Monday–Friday | 37.5 hours
Position Overview
Plan. Coordinate. Keep Operations Moving.
This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.
If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you.
What You’ll Be Doing
Workforce Planning & Scheduling
* Plan and optimise daily engineer routes using our automated scheduling system
* Balance workloads and support manpower planning with Team Leaders and Engineering Managers
* Monitor programme progress and performance against client KPIs
* React quickly to changes, urgent jobs and last-minute amendments
Customer & Client Coordination
* Act as a key point of contact for customers and clients
* Manage incoming calls and emails professionally and efficiently
* Book, reschedule and confirm appointments
* Ensure appointment notifications are issued within agreed timescales
Compliance & Performance Support
* Prepare and issue daily, weekly and monthly client reports
* Ensure compliance documentation is accurate and submitted on time
* Support adherence to gas and electrical safety legislation
* Maintain accurate system records to protect service standards
What We’re Looking For
* Previous experience in scheduling, coordination or administrative planning
* Confident managing diaries, workloads or field-based teams
* Strong organisational and time-management skills
* Comfortable working in a fast‑paced environment
* Excellent written and verbal communication skills
* Good working knowledge of Microsoft Office and planning systems
* Ability to work independently and as part of a team
* Experience in property services, facilities management or engineering coordination is advantageous — but not essential
Working Hours
Monday to Friday
08:00 – 16:30 (37.5 hours per week)
No weekend work.
What You’ll Get in Return
* Salary from £24,570 per year (DOE)
* Overtime opportunities
* Company sick pay
* 22 days annual leave + bank holidays (increasing with service)
* Option to buy up to 3 additional annual leave days
* 1 paid volunteer day per year
* Private healthcare plan
* Employee Assistance Programme & mental wellbeing support
* Employee discounts & savings scheme
* Discounted gym membership
* Free on-site parking
* £500 refer-a-friend bonus
Why Join Saltire?
You’ll be joining a growing facilities management company where operations matter — and where planners play a vital role in service delivery. This is an opportunity to build a career in operations coordination within a supportive, team‑focused environment.
Benefits
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Company sick pay
* Private healthcare plan
* Employee Assistance Programme & mental wellbeing support
* Employee discounts & savings scheme
* Discounted gym membership
* Free on-site parking
* £500 refer-a-friend bonus
Qualifications
* Administrative: 2 years (required)
* Customer service: 2 years (required)
* Work Location: In person
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