Location City West Country – Truro Hours: Monday to Friday between 08.00 - 18.00 with a 30 minute lunch break, plus Saturday mornings on a rota basis Job Type: Full Time, Permanent Salary: Competitive (depending on experience) This is an exciting opportunity to join City West Country Ltd as a Parts Advisor ! We’re looking for someone with a genuine passion for delivering exceptional customer service. In this role, you’ll work with both internal and external customers, providing expert support and advice. You’ll also play a key part in growing parts sales, identifying new business opportunities, and actively promoting the company’s products and services. Why Join City West Country? For over 40 years, we’ve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression. Here’s what you’ll enjoy as part of our team: Here's what you'll enjoy: Employee Car Scheme 25 days’ holiday bank holidays Scottish Widows salary sacrifice pension scheme Access to our exclusive Benefits Hub – discounts on big brands Employee Assistance Programme Comprehensive training and support Aspiring Managers programme for future leaders Cycle to work scheme and eye care vouchers Life assurance 1 x basic salary Long Service Awards to celebrate your milestones What you'll be doing: As a Parts Advisor, you’ll play a key role in driving parts sales, delivering excellent customer service, and supporting smooth operations across the business. You’ll build strong relationships with customers, promote company products, and ensure all transactions and stock processes are handled efficiently and accurately. Key Responsibilities: Collect and safeguard all payments for cash invoices. Liaise effectively with relevant departments across the business. Maintain a strong customer focus throughout all parts operations. Build and sustain professional relationships to deliver outstanding service. Keep customers fully informed of any cost changes, invoice details, and future requirements. Handle customer complaints promptly and effectively, escalating unresolved issues to the Parts Supervisor/Manager. Accurately interpret manufacturer parts deliveries. Replenish stock in accordance with the company’s warehouse location system. What we are looking for: IT literacy, including familiarity with MS Office and web-based applications Strong communication and customer service skills, with the ability to build strong relationships with customers High attention to detail and accuracy If you’ve got the passion for delivering excellence, we’d love to hear from you! Apply today and take your career to the next level with City West Country. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.