Care Navigator Vacancy – Woodland Drive Medical Centre
Location: Woodland Drive Medical Centre
Position: Care Navigator
About Us
At Woodland Drive Medical Centre, we are committed to delivering and sustaining enhanced patient-centred care through collaboration, innovation, and continuous growth. Our mission is to provide compassionate healthcare that prioritizes safety, wellness, and personal empowerment. We foster a supportive and inclusive workplace where our team members are valued and encouraged to grow.
About the Role
As a Care Navigator, you will be the first point of contact for our patients, ensuring their journey through the healthcare system is smooth and efficient. You will play a vital role in assisting patients with appointment bookings, answering queries, and providing general support to our medical team. This role is ideal for a proactive, customer-focused individual who thrives in a fast-paced environment.
Key Responsibilities:
* Greet and assist patients, ensuring a welcoming and professional reception.
* Manage appointment requests via telephone, in-person, and online.
* Support patient registration and update medical records.
* Handle prescription requests in line with practice procedures.
* Process and dispatch medical documents, including referrals and test results.
* Maintain confidentiality and ensure all interactions align with GDPR and practice policies.
* Assist clinicians and administrative staff in ensuring smooth practice operations.
What We Are Looking For:
Essential:
* Excellent communication skills, both written and verbal.
* Strong customer service skills with a patient-focused approach.
* Ability to work well in a team and independently.
* IT literacy, including experience with Microsoft Word and Excel.
* A commitment to confidentiality and professional integrity.
Desirable:
* Experience in a healthcare or NHS setting.
* Knowledge of EMIS Web or similar clinical systems.
* Understanding of medical terminology and patient administration.
Why Join Us?
* Be part of a compassionate and innovative healthcare team.
* Ongoing training and career development opportunities.
* Supportive and inclusive working environment.
* Competitive salary and benefits package.
* Opportunities to contribute to patient-centred care and community health.
Join Woodland Drive Medical Centre and be part of a team that values excellence, integrity, and collaboration in patient care.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £12.94 per hour
Expected hours: 38 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person