CXone Architect - Hybrid - Alderley Edge, Cheshire and remote
* Experience:
o 10+ years in enterprise contact center architecture.
o At least 4 years in NICE CXone architecture.
* Technical Expertise:
o Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels.
o Proficiency with REST/SOAP APIs, JSON, XML, and system integrations.
* Certifications:
o NICE CXone Certified Architect (preferred).
o Networking/telephony certifications (eg, CCNP).
The NICE CXone Solutions Architect is responsible for designing, governing, and delivering end-to-end technical solutions across the NICE CXone cloud contact centre platform. This role ensures that all CXone capabilities-ACD/IVR, WFO/WFM, Quality Management, Voice & Digital Channels, Analytics, and Integrations-are architected to meet business requirements, security standards, and performance expectations
URGENT ROLE - APPLY NOW