Product Trainer
Location: Anywhere in the UK (ideally the Midlands)
Job Type: Full Time
Salary: £35,000 - £40,000 per annum
Do you have an interest in military aircraft and supporting the teams that keep them safe and airworthy?
Are you happy training both virtually and attending military bases across the UK to train our customers?
If you answered yes to both, then this role might be for you!
Our client is a UK technology company with team members based across the country. They solve through-life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.
What’s In It For You
* 26 days holiday per year (excluding UK bank holidays), rising with long service
* All IT equipment necessary for your role and support for office equipment in your home is provided
* Life Assurance
* Free access to learning and wellbeing platforms such as LinkedIn and Headspace
* Health Shield (cash plan benefit scheme)
* Cycle to work scheme, tech scheme and lease car scheme
* Company pension
* Recruitment Referral Bonus
* Employee Recognition Reward Scheme
* Travel across the UK with regular overnight stays
Requirements
Essential
* A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers
* Sound experience in undertaking a training needs analysis and designing/developing suitable training material, including User Guides
* Must be an excellent communicator, both verbally and in writing, with sound presentation attributes
* Highly focused and organised, able to prioritise workload
* Professional, articulate and confident when operating in the customer domain
* Flexible approach to work, able to work alone or as part of a team
* Must be able to achieve security clearance status
* Must have a full clean driving license and be happy to travel frequently with regular overnight stays (depending on base location)
* Experience in developing E-Learning and online help training material, e.g. Articulate
Desirable
* Knowledge of the software development industry and Agile methodologies
* A relevant training qualification, e.g. the CIPD Certificate in L&D Practice
* A relevant technical authoring qualification
* A good understanding of the principles, guidelines and methods used in delivering and supporting military equipment and capabilities
The Role
* Deliver modular Customer Product Training across the Company’s portfolio, which is to include face-to-face and online training packages with a choice of demonstration and interactive style courses, dependent on the customer’s request
* Create Training Material, E-Learning, Online Help and User Guides as required by the Training Needs Analysis, ensuring that all documentation meets the company branding guidelines
* Design and deliver internal training in new and existing product functionality to support employees development
* Ensure training materials are produced and maintained in a professional and timely manner to support the company's software delivery programme plan
* Ensure that integration of software releases is fully supported from a training perspectiveEstablish and maintain an excellent relationship with the customer base and employees
* Assist with responding to customer training queries and the planning of future training events whilst maintaining the Training Schedule, Training Gateway and Inbox
* Schedule training system updates with IT Support, ensuring training delivery is presented on current functionality and latest releases
* Report on training statistics and feedback, and make recommendations where appropriate
* If required, assist with Sales Demonstrations, Marketing Events, and provide any other support to the business
* Report any potential business and product development opportunities to the Customer Account team
Your data will be handled in line with GDPR
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