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To lead and manage a residential or Extra Care service, ensuring high-quality, person-centred care for older adults, including individuals with dementia, physical or learning disabilities, or sensory impairments. The postholder will be accountable for service delivery, compliance, staffing, safeguarding, and continuous improvement.
Key Responsibilities
1. Service Management
Oversee day-to-day operations of the care home or Extra Care service.
Ensure full compliance with care regulations, including safeguarding, health & safety, and data protection.
Promote service user independence, dignity, and well-being through tailored care plans.
Monitor and review service quality, risk assessments, and support plans.
Line manage senior care staff and service/deputy managers.
Conduct performance reviews, manage staffing levels, and address performance issues.
Lead recruitment, induction, and ongoing staff training and development.
Encourage teamwork and maintain a culture of respect, accountability, and continuous learning.
Manage operational budgets and resource deployment.
Oversee procurement, stock control, and financial assessments for service users.
Ensure cost-effective delivery without compromising care quality.
4. Stakeholder Collaboration
Liaise with professionals, family members, external partners, and internal teams to coordinate care and support transitions.
Lead meetings with external agencies and attend partnership forums.
5. Quality & Governance
Conduct service audits, monitor compliance with care standards, and lead responses to inspection findings.
Drive quality assurance processes using data and feedback to improve care outcomes.
Manage complaints and implement effective resolution procedures.
Requirements
Qualifications
Registered Care Manager Award or equivalent.
Experience
Minimum two years in a leadership or supervisory role in a care environment.
Experience in staff supervision, budget oversight, and service quality monitoring.
Understanding of care governance frameworks and regulatory compliance.
Skills & Abilities
Proven leadership and team management abilities.
Ability to manage change and drive service improvement.
Strong communication, conflict resolution, and interpersonal skills.
Proficient in IT systems and data handling (including Microsoft Office and Excel).
Knowledge
Up-to-date understanding of adult social care legislation and best practices.
Awareness of safeguarding, health & safety, and equality standards.
Ability to apply policies and procedures in a complex care environment.
Relevant qualifications in social care or management (e.g. NVQ Level 3/4, CMS, City & Guilds).
Assessor Award or equivalent.
Familiarity with performance and audit processes in residential care.
Experience supporting individuals with complex needs across various settings.
Leadership responsibility for a medium-to-large residential/Extra Care service.
Day-to-day control of budgets and staffing (team size approx. 60–70).
Flexible working options and out-of-hours support rota.
Opportunities for personal and professional development through training and apprenticeships.
A dynamic and supportive work environment focused on innovation and quality of care.
How to Apply
If you are committed, organised, and passionate about providing excellent support services, we would love to hear from you. Click the 'Apply Now' button to submit your application. Or alternatively, send the below-listed documents to[emailprotected] to be fast-tracked for the role:
1. Updated CV.
2. License/ Photo ID
3. Right to Work.
4. Reference
5. Enhanced DBS Certificate
Additional Information:
Privacy Assurance:
We take your privacy seriously and are committed to protecting your data. All data provided during the application process will be handled in strict compliance with GDPR. This includes securely storing and processing your details solely for recruitment purposes. By submitting your application, you consent to the use of your data to assess your suitability for the position. We will not share your information with third parties without your consent unless required by law. For more information on how we protect and process your data.
Job Description
Purpose of the Role
To lead and manage a residential or Extra Care service, ensuring high-quality, person-centred care for older adults, including individuals with dementia, physical or learning disabilities, or sensory impairments. The postholder will be accountable for service delivery, compliance, staffing, safeguarding, and continuous improvement.
Key Responsibilities
1. Service Management
* Oversee day-to-day operations of the care home or Extra Care service.
* Ensure full compliance with care regulations, including safeguarding, health & safety, and data protection.
* Promote service user independence, dignity, and well-being through tailored care plans.
* Monitor and review service quality, risk assessments, and support plans.
2. Staff Leadership & Supervision
* Line manage senior care staff and service/deputy managers.
* Conduct performance reviews, manage staffing levels, and address performance issues.
* Lead recruitment, induction, and ongoing staff training and development.
* Encourage teamwork and maintain a culture of respect, accountability, and continuous learning.
3. Financial & Resource Oversight
* Manage operational budgets and resource deployment.
* Oversee procurement, stock control, and financial assessments for service users.
* Ensure cost-effective delivery without compromising care quality.
4. Stakeholder Collaboration
* Liaise with professionals, family members, external partners, and internal teams to coordinate care and support transitions.
* Lead meetings with external agencies and attend partnership forums.
5. Quality & Governance
* Conduct service audits, monitor compliance with care standards, and lead responses to inspection findings.
* Drive quality assurance processes using data and feedback to improve care outcomes.
* Manage complaints and implement effective resolution procedures.
Requirements
Essential Requirements
Qualifications
* Registered Care Manager Award or equivalent.
Experience
* Minimum two years in a leadership or supervisory role in a care environment.
* Experience in staff supervision, budget oversight, and service quality monitoring.
* Understanding of care governance frameworks and regulatory compliance.
Skills & Abilities
* Proven leadership and team management abilities.
* Ability to manage change and drive service improvement.
* Strong communication, conflict resolution, and interpersonal skills.
* Proficient in IT systems and data handling (including Microsoft Office and Excel).
Knowledge
* Up-to-date understanding of adult social care legislation and best practices.
* Awareness of safeguarding, health & safety, and equality standards.
* Ability to apply policies and procedures in a complex care environment.
Desirable Requirements
* Relevant qualifications in social care or management (e.g. NVQ Level 3/4, CMS, City & Guilds).
* Assessor Award or equivalent.
* Familiarity with performance and audit processes in residential care.
* Experience supporting individuals with complex needs across various settings.
Benefits
Role Benefits
* Leadership responsibility for a medium-to-large residential/Extra Care service.
* Day-to-day control of budgets and staffing (team size approx. 60–70).
* Flexible working options and out-of-hours support rota.
* Opportunities for personal and professional development through training and apprenticeships.
* A dynamic and supportive work environment focused on innovation and quality of care.
How to Apply
If you are committed, organised, and passionate about providing excellent support services, we would love to hear from you. Click the 'Apply Now' button to submit your application. Or alternatively, send the below-listed documents to[emailprotected] to be fast-tracked for the role:
1. Updated CV.
2. License/ Photo ID
3. Right to Work.
4. Reference
5. Enhanced DBS Certificate
Additional Information:
Privacy Assurance:
We take your privacy seriously and are committed to protecting your data. All data provided during the application process will be handled in strict compliance with GDPR. This includes securely storing and processing your details solely for recruitment purposes. By submitting your application, you consent to the use of your data to assess your suitability for the position. We will not share your information with third parties without your consent unless required by law. For more information on how we protect and process your data.
Requirements
Essential Requirements Qualifications Registered Care Manager Award or equivalent. Experience Minimum two years in a leadership or supervisory role in a care environment. Experience in staff supervision, budget oversight, and service quality monitoring. Understanding of care governance frameworks and regulatory compliance. Skills & Abilities Proven leadership and team management abilities. Ability to manage change and drive service improvement. Strong communication, conflict resolution, and interpersonal skills. Proficient in IT systems and data handling (including Microsoft Office and Excel). Knowledge Up-to-date understanding of adult social care legislation and best practices. Awareness of safeguarding, health & safety, and equality standards. Ability to apply policies and procedures in a complex care environment. Desirable Requirements Relevant qualifications in social care or management (e.g. NVQ Level 3/4, CMS, City & Guilds). Assessor Award or equivalent. Familiarity with performance and audit processes in residential care. Experience supporting individuals with complex needs across various settings. #J-18808-Ljbffr