KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity, and performance.
2. Responsible for the safe supervision of the facilities and the health and safety of all facility users.
3. Provide effective, preventative lifeguarding during all pool sessions.
4. Carry out emergency action plans in case of accidents or injuries, including water rescues and first aid, in line with training.
5. Maintain physical and lifesaving training to comply with current Health & Safety regulations and additional standards set by High Life Highland; participate in relevant training.
6. Assist with and supervise the safe operation of water and land-based activities.
7. Organise and lead activities and classes within the programme as required.
8. Encourage safe and acceptable user behaviour.
9. Teach swimming as part of the Learn to Swim Programme.
10. Ensure equipment is maintained to safety and cleanliness standards and set out safely when needed.
11. Liaise with other users and staff regarding the daily operation of the centre.
12. Regularly update yourself on relevant written procedures.
13. Report any suggestions for improvements to the centre manager or supervisor.
14. Ensure the facility cleaning programme is completed to standard.
15. Perform reception and cashier duties, including admission and cash control.
16. Deliver inductions in the Fitness Suite.
17. Promote and sell High Life Memberships to potential customers.
18. Provide high-quality customer care.
19. Pursue ongoing professional development and contribute to the improvement of The Fingal Centre and High Life Highland.
20. Attend and complete any required training, online or in person.
21. Strive to reduce wastage and uphold sustainability values in all tasks.
22. Support other areas of High Life Highland with projects, training, or cover during absences, working cross-functionally as needed.
23. Work on a rota, including evenings, weekends, and bank holidays, and give advance notice for leave requests.
24. Perform all tasks in accordance with policies and procedures, including GDPR, health and safety, and reporting concerns for corrective action.
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