Customer Service Agent Location: Rochdale ⏰ Hours: 9am- 5pm Tuesday – Saturday (Tuesday-Friday in the office & Saturday WFH). Pay: £12.31 per hour Contract: Temp to Perm Are you passionate about helping people, solving problems, and making a difference? We're looking for a Customer Service Agent to join our client! You'll be the first point of contact for our customers, providing timely, friendly, and effective assistance via phone and email. Key Responsibilities: Respond promptly and accurately to customer enquiries across multiple channels (phone, email, chat) Understand customer needs and guide them through using specific features of our products Log all customer returns and replacements with clear, detailed information Monitor and analyse trends in faulty products and escalate issues appropriately Maintain and update databases with information on technical issues and helpful interactions Monitor customer complaints on social media and proactively reach out to assist Provide in-depth support for product functionality and features Share knowledge on product features and troubleshooting with team members Follow up on all enquiries to ensure full resolution and customer satisfaction Collect and communicate customer feedback to product and marketing teamsRequirements: ✅ Excellent communication and interpersonal skills ✅Strong problem-solving ability and attention to detail ✅Experience in a customer service or technical support role preferred ✅Ability to handle multiple channels and multitask efficiently ✅Proactive attitude with a customer-first mindset ✅Comfortable working in a fast-paced, team-oriented environment This is a temp-to-perm role, meaning there is an opportunity for a permanent contract based on performance. Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy