Job Description
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.\n\nKEY DUTIES\n\n * Respond to customer queries via phone, email, or digital ticketing systems\n\n * Provide basic IT support and guidance for common technical issues\n\n * Log incidents accurately and escalate where necessary\n\n * Support users with account access, passwords, and basic software issues\n\n * Deliver a positive and professional customer experience\n\nCANDIDATE REQUIREMENTS\n\n * Strong communication and customer service skills\n\n * Interest in starting a career in IT support\n\n * Organised and able to follow processes\n\n * Willingness to learn technical skills
...