Head of CRM
* Lead and transform a community of practice of CRM Directors to ensure consistency of delivery across regions and act as point of consolidation for BU aligned views.
* Drive a culture of ‘trusted advisor’ to the business.
* Transform CRM Business Intelligence capability to deliver automated solutions that provide client insights and opportunities while managing the risks of the function.
* Act as a connector across CRES into the Business for the end-to-end real estate lifecycle—from strategy, to build and transact, to operate.
* Collaborate closely with the Location Strategy Lead to support the execution of the group location strategy.
* Support and sometimes lead the delivery of corporate real estate projects alongside the heads of capital projects and real estate.
* Work with the head of facilities management to ensure continuous feedback between client experience and workplace delivery.
Head of Site Leadership
* Lead the Site Leadership team across CRES, ensuring activity alignment across colleague pillars, sharing best practices, and creating consistency in colleague experience across sites.
* Align the Site Leadership Framework with the Group’s strategy and define how to enhance efficiency and effectiveness of campus locations, working with HR and Location Strategy.
* Ensure Barclays Site Charters are regularly updated to reflect strategy, workforce plans, and local labor markets.
* Manage governance of the Site Leadership agenda through Quarterly Business Reviews to measure performance and manage risks.
* Foster a leadership community among Site Leaders to share best practices and leverage consistency.
* Coordinate closely with the Head of Facilities Management and Site HR Leads to align activities and strategies.
Purpose of the role
To oversee and drive a consistent, excellent workplace experience, optimizing productivity and wellbeing.
Accountabilities
* Partner with CRES on Campus Maintenance, Engagement, and Efficiency initiatives, including health & safety, sustainability, and technology.
Director Expectations
* Manage a business function, contribute to strategic initiatives, and influence policies and procedures.
* Lead a large team or projects, fostering a performance culture aligned with business values.
* Provide expert advice to senior management, influence decisions, and manage resources and budgets.
* Ensure compliance, monitor external environment, and maintain industry knowledge.
* Make significant decisions, negotiate with stakeholders, and act as a principal contact and spokesperson.
All Senior Leaders are expected to demonstrate leadership behaviors—Listening, Energizing, Aligning, Developing—and uphold Barclays Values and Mindset.
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