Nisbets Limited are currently recruiting for a Credit Control Team Leader to join our Finance team in Avonmouth and lead the performance of our non-standard accounts portfolio. This role will be based at our Avonmouth office, with flexibility to work from home as part of a hybrid working pattern following a period of training. The successful candidate will be responsible for managing a strategic portfolio of high-value accounts—including NHS, local authorities, buying groups, and EDI-enabled customers. You will drive operational excellence through effective ledger oversight, stakeholder engagement, and continuous process improvement, ensuring risks are identified and resolved promptly. You will lead a team of four, oversee the top 10 high-profile accounts, and collaborate cross-functionally to optimise systems, improve customer experience, and support business performance. This is an exciting opportunity for a commercially astute and highly organised individual with a strong background in credit control and team leadership. Key Accountabilities Lead and manage credit control for complex, high-value accounts, ensuring timely collections and dispute resolution. Own and oversee the top 10 strategic accounts, ensuring compliance with credit limits and internal controls. Conduct regular ledger reviews to identify aged debt, unallocated payments, and risk exposure. Build strong relationships with key stakeholders across NHS, local authorities, and buying groups. Produce regular reporting to support operational and financial decision-making. Champion process improvement initiatives and support automation and reporting upgrades. Coach and develop team members, setting clear objectives and KPIs. Support EDI adoption and troubleshoot integration issues with finance systems. Collaborate with IT, finance, and operations to enhance data flow and reporting accuracy. Capabilities, Skills and Experience Required ICM, AAT, or equivalent qualification/experience. Minimum 3 years’ experience in credit control, ideally within retail or similar industries. 2 years’ experience in a supervisory or managerial role. Proven experience in project delivery and continuous improvement. Strong leadership and team development skills. Excellent analytical, organisational, and problem-solving abilities. Proficient in ERP, CRM, and Excel. Effective communicator with strong stakeholder engagement skills. Results-driven with a focus on KPIs and performance improvement.