Customer service trainer

We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals.

EXPERIENCE OF DESIGNING TRAINING COURSES IS ESSENTIA

L
As a Customer Service Trainer at Stericycle, you will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional servic

e.Key Responsibilitie

• s:Design, develop and deliver comprehensive training programs for new and existing customer service representativ
• esConduct needs assessments to identify training requirements and ga
• psCreate engaging training materials, including manuals, e-learning modules, and worksho
• psFacilitate classroom and virtual training sessions, ensuring content is delivered effective
• lyEvaluate the effectiveness of training programs through assessments, feedback, and performance metri
• csProvide ongoing coaching and support to customer service representatives to enhance their skills and performan
• ceCollaborate with the customer service management team to align training initiatives with business objectiv
• esStay up-to-date with industry trends and best practices in customer service and training methodologi
• esMaintain accurate records of training activities and participant progre

ssTo success in this rol

• e You’ll have a strong knowledge of customer service principles and practic
• esExcellent presentation and facilitation skil
• lsProficiency in creating and delivering e-learning conte
• ntExceptional communication and interpersonal skil
• lsYou’ll have the ability to assess training needs and develop customized training solutio
• nsExperience with training evaluation and metri

csExperienc

• e You’ll have a proven track record of successfully delivering effective training within a corporate organisatio
• n.You’ll have been there and have the stripes to prove it! A strong customer service background will be essential to understand the departments challenge
• s.We want to see your passion for developing peopl

e!Benefi

• tsContributory Pension Sche
• meLife Insuran
• ceCycle to Work Sche
• meAccess to SteriCares, our employee support fu
• ndStericycle University – Our online library of self-development & learni
• ngAnnual performance related pay revie
• w.Referral Scheme (Earn by introducing people in your network to the Stericycle famil