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Devon Partnership NHS Trust | International Recruitment | Strategic Resourcing Team
Job summary
A fantastic opportunity has arisen for an Application Support Analyst within the Clinical Applications Support Team (Live Services).
Please note that the salary threshold for this post does not meet the requirements to apply for a UK certificate of sponsorship.
You will be joining Devon Partnership Trust, which encompasses urban, rural and coastal demographics that combine to make this a fascinating and beautiful area to be based.
The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems.
The successful candidate will be joining a dynamic, motivated, and skilled service desk team which sits within the wider Digital, Data and Technology Department.
The Digital, Data and Technology Department has been formed to align to the technical services required by the Trust, to support the digital innovation and transformation of the Trusts business operations.
Previous applicants need not apply.
Main duties of the job
This post provides second line support for clinical applications used within the Trust, including the Electronic Patient Record system SystmOne, Smartcards plus other applications via a Service Now platform
The post holder will be responsible for:
Ticket management to fulfil service requests and investigate problems raised by staff, providing resolution to known issues routinely, guidance regularly, and investigation less frequently
Provide support to users on a day-to-day basis, using Standard Operating Procedures to help with resolution of issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions
Adapting applications according to change management process
Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities
There will be a requirement, once trained, to be included in the on-call (1 in 8) rota providing out of hours support for selected clinical application access
Once trained the candidate will have the option to work full time in the office or opt for hybrid working arrangement, where they can work up two days per week in the office and three days working from home
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Analyst, and Health Care Provider
* Industries
Hospitals and Health Care
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