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Senior Pensions Administrator (Fixed term Contract for 6 months), Lancing
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Client:
Equiniti
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
be3fa6485fc3
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Management Level
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering services to its clients and building long-term value based on our core values: TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVEMENT. Join EQ during this exciting time.
As a senior team member, you will provide efficient, accurate, and friendly service to colleagues and customers. You will support your team, identify process improvements, and demonstrate initiative and judgment. The role requires a strong understanding of pensions legislation, regulatory, and HMRC requirements. You will also take on responsibilities such as training, coaching, and representing the team in projects.
Business Functions:
Equiniti supports UK’s leading brands and public sector organizations in managing complex, regulated administration for pensions, payroll, and payments. Our services are critical but not core to our clients' operations, enabling them to focus on their priorities. We support eight million pension scheme members and pay over three million people annually, managing more than £21bn. Our clients include the NHS pension scheme and Armed Forces Veterans.
Core duties and responsibilities:
1. Provide administration services to customers, meeting Service Levels and quality targets.
2. Complete, check, and audit casework; provide feedback, coaching, and training to colleagues.
3. Engage with client contacts to resolve complex customer inquiries using pension knowledge.
4. Provide technical guidance to the team, support process improvements, and enhance customer service.
Skills, Attributes, and Behaviour:
1. Minimum of 12 months of senior pensions administration experience.
2. Excellent attention to detail and adherence to processes.
3. Strong communication skills, both written and oral, with a focus on customer service.
4. Proven track record of quality, timely delivery, and numeracy/literacy skills.
5. Ability to develop positive working relationships.
6. Strong IT skills and willingness to learn new systems.
What We Offer:
1. Save For Your Future – Pension plan with up to 10% employer match.
2. All Employee Long Term Incentive Plan (LTIP) – Opportunity to benefit from company success.
3. Health and Wellbeing – Employee Assistance Programme, life assurance at 4x salary, and optional enhanced cover.
4. Employee discounts – Cashback and discounts at high street stores.
5. Flexible Benefits – Purchase benefits like gadgets, travel insurance, and more.
6. Time Off – 28 days holiday plus bank holidays, plus 2 volunteer days.
7. Winning together – Recognition vouchers for exceptional contributions.
We promote equality of opportunity and encourage applications from all individuals. Employment offers are subject to pre-employment checks, including activity & GAP verification, DBS or Access NI, Credit, Sanctions, and CIFAS checks.
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