People Operations Advisor
Location: Whiteley or Bristol
Working within the People Operations Team, the main role will be to provide daily support to employees, managers and P&C team with general HR queries as required. This role is to ensure that the P&C team adds value to the business by offering a prompt, accurate and available service.
In particular the role will include:
Being the first point of contact for HR queries and requests from across the business via the shared mailbox.
oBe responsible for the shared HR email Inbox, triage and action queries, referring queries, investigating, escalating or forwarding on a more complex issue or tasks as per agreed standard processes.
oLogging cases and trends to maintain statistics on service type and process times for process improvements and trends analysis.
oFollow best practice to ensure standardisation of query answering is maintained; reviewing and updating the relevant scripts, template letters, process flows, and standard answers to FAQs.
oWorks in partnership with P&C Team to present a seamless, one team approach