Overview
Account Manager III
Who we are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!How exciting would it be to be a part of the technology that delights millions of people in an industry that’s here to stay! If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.
The position:
As an Account Manager III, you will play a key role in managing major airline accounts and growing long-term partnerships. You will be the voice of the customer inside Panasonic, making sure their needs are met across our services and solutions. This is a high-impact position for someone with strong relationship-building skills and a passion for aviation or technology.
You will collaborate with customers, internal teams and senior management to support the delivery of in-flight entertainment and connectivity solutions. From day-to-day account management to identifying growth opportunities, your work will directly contribute to passenger satisfaction and our continued business success.
This is a strategic role that comes with high visibility and career growth potential.
Responsibilities
Description:
* Manage key airline accounts and act as a trusted point of contact
* Build strong customer relationships through regular communication and support
* Ensure we meet all customer contract requirements, service level expectations and delivery targets
* Plan and coordinate regional service efforts to drive customer satisfaction
* Lead customer satisfaction surveys and performance scorecards
* Track and report on account metrics, opportunities and challenges
* Support forecasting, budgeting and operational coordination between the customer and internal Panasonic teams
* Provide feedback to improve products and services based on customer experience
* Deliver high-quality reports and presentations to both internal and customer stakeholders
* Travel up to 50% within the assigned region
Qualifications
What we're looking for:
* Strong understanding of aviation, in-flight entertainment or related technology
* Excellent communication, negotiation and presentation skills
* Ability to work effectively with people from diverse backgrounds and departments
* Strong analytical skills to resolve issues and identify opportunities
* Ability to manage multiple priorities while delivering top-quality service
* A collaborative, customer-first mindset with leadership potential
EDUCATION/EXPERIENCE REQUIREMENTS
* Comprehensive and demonstrable experience in account management, preferably with complex or strategic clients
* Bachelor’s degree or equivalent professional experience
Our Principles:
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
What we offer:
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.
Panasonic is committed to adhering to EU employment laws and regulations. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by EU law or company policy. Individuals who meet the qualifications are expected to perform essential job functions with or without reasonable accommodation.
Pre-employment drug testing is required for safety-sensitive positions or as may be otherwise mandated by contract or EU law. Due to the substantial volume of responses, we will only be able to respond to candidates of interest. All candidates must possess valid authorization to work in the applicable EU countries. We appreciate your interest in Panasonic Corporation of North America.
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