Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Teamat the exclusive Culloden Estate and Spa. Under the inspiring leadership of our Head Concierge, Jonathan Wade, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here. The successful candidate can expect to be offered a variety of shifts and whilst the position is advertised on a casual basis, we would also be pleased to discuss a full or part-time contract. The rate of pay for this position is £9 - £12.25 per hour, depending on your age. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To be responsible for providing a professional concierge service for the greatest enjoyment of our guests. To welcome guests to the hotel, directing and assisting them as required. To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required. To provide guests with maps, brochures and other literature, relevant to the area. To be aware of all hotel services and be proactive in the sale of these to guests. To ensure you handle, store and deliver guest luggage with care and to the appropriate destination. To provide a guest car parking service. To assist guests with any reasonable request for hotel services. To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity. To maintain the security of guest property and storage areas at all times, immediately reporting any breaches. To comply with all health, safety and hygiene policies and procedures. To respond to guest complaints with courteously andefficiently, finding the appropriate solution or escalate to the management team when required. Any other duties as required by management. About You We would love you to have some similar previous experience and a passion for excellent guest service. Required Criteria Right to Work in the United Kingdom Full clean driving licence with no penalty points. Must have excellent attention to detail Work well under pressure and be a team player Excellent communication skills A professional appearance A passion for tourism and hospitality Desired Criteria Previous hospitality experience Knowledge of Tourist destinations in the local area and across Northern Ireland Skills Needed Hospitality, Exceptional Customer Service Skills, Local Knowledge Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £9.00 - £12.25 per hour Skills: Hospitality Exceptional Customer Serv Local Knowledge Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary