Connect to your Industry
Want to shape the future of online experiences? So do we.
Job Description
As part of our Technology and Transformation practice, your career with Deloitte Digital can take multiple paths, including customer and channel strategy, customer experience design, new service capabilities, and mobile, online and contact centre technology solutions. We seek experienced practitioners from consulting, design, tech or business backgrounds who can show our clients what’s next and work with a mixed‑discipline team to make it happen.
Connect to your opportunity
As a Business Analyst focused on products in Insurance, propositions and front‑office at Deloitte Digital, you will play a critical role in helping Insurance companies achieve their business objectives. Your primary responsibility will be to work with stakeholders to understand business needs and requirements related to Insurance products, policies and front‑office operations; analyse and document business processes and workflows; develop functional specifications and use cases; collaborate with technical teams so solutions meet business requirements; and participate in testing and quality assurance activities related to Insurance products and policies.
Responsibilities
* Provide support during implementation and post‑implementation phases, including user training and support
* Conduct stakeholder interviews and facilitate workshops related to Insurance products and policies
* Identify and document risks and issues related to Insurance products and policies and provide recommendations for mitigation
* Develop and maintain project documentation related to Insurance products and policies
* Stay up‑to‑date with industry trends and best practices in Insurance products and policies
Qualifications
* Strong understanding of Insurance operations or experience with Insurance clients in a similar role
* Experience developing functional specifications and use cases
* Strong analytical and problem‑solving skills
* Excellent communication and collaboration skills
* Experience working with cross‑functional teams and stakeholders
* Experience in project management and delivering projects on time and within budget
* Relevant certifications such as CBAP or CCBA are a plus
Benefits
We offer a hybrid working model that balances local office work, virtual collaboration spaces, client sites and remote work. Flexible arrangements and support for returning after an extended career break are available.
Commitment to Inclusion
We value diversity, inclusion and a supportive work environment where every individual can thrive and make a valuable contribution.
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