EOE/AA/Disabled/Veterans WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s 1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square. Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite. A WORLD OF REWARDS Free and healthy meals when on duty Opportunity to grow within a leading luxury hospitality brand Exposure to international marketing strategies and campaigns A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https\://cr.hilton.com ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts\: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover As a Front Office Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: · Oversee the entire Front Office operation to maintain high standards · Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement · Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme · Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities · Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork · Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices · Maintain good communication and working relationships with all hotel departments · Monitor staffing levels to meet cover business demands · Conduct monthly communication meetings and produce minutes · Manage staff performance issues in compliance with company policies and procedures · Recruit, manage, train and develop the Front Office team · Comply with hotel security, fire regulations and all health and safety legislation · Act in accordance with policies and procedures when working with front of house equipment and property management systems · Assist with other departments, as necessary What are we looking for? Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: · A degree or diploma in Hotel Management or equivalent · A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector · High level of IT proficiency · High level of commercial awareness and sales capabilities · Experience of managing people and developing people · Previous experience of managing a department and Profit and Loss account · Excellent leadership, interpersonal and communication skills · Accountable and resilient · Commitment to delivering a high level of customer service · Ability to work under pressure · Excellent grooming standards · Flexibility to respond to a variety of work situations · Ability to work on your own and as part of a team EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company