We’re looking for a Senior Account Manager to join the Client Services team of Paragons’ site - Image Factory, based in Chippenham.
As the Senior Account Manager, you’ll report to the Client Services Director and be responsible for translating client objectives into clear, actionable briefs. You’ll oversee the end-to-end delivery of campaigns, ensure service levels and KPIs are met, and maintain strong client relationships across multiple departments. This role plays a key part in driving service excellence, maximising profitability, and supporting account development.
Hours: Monday to Friday, 37.5 hours per week between 9:00am and 5:30pm (1-hour lunch).
Main Responsibilities:
* Manage the full end-to-end process of campaign delivery, ensuring timelines, brand standards, and quality expectations are met.
* Develop and maintain strong relationships with stakeholders, understanding client needs and responding promptly to requests.
* Lead regular client meetings to review progress and address any issues.
* Produce and present regular reports, including MI packs, forecasts, and KPIs.
* Support the Account Director with account development plans, margin improvement, and cost savings initiatives.
* Identify opportunities for innovation and continuous improvement.
* Maintain and report on online ordering system usage.
* Collaborate with internal teams and suppliers to ensure efficient, cost-effective service delivery.
* Act as a key escalation point for client issues.
* Keep up to date with industry, technology, and competitor developments.
Required Skills:
* Proven experience in a senior client-facing role within account management or client services.
* Strong commercial awareness with the ability to identify and maximise revenue opportunities.
* Excellent organisational skills with the ability to manage multiple priorities.
* Skilled communicator with the ability to present confidently and build trusted relationships.
* Proactive, adaptable, and solutions-focused.
* Competent using a range of business software and systems, with the ability to learn new tools quickly.
Due to the high volume of applications, only shortlisted candidates will be contacted.
We are an equal opportunity employer and welcome applications from all backgrounds. All qualified applicants will be considered regardless of gender, race, religion, age, disability, sexual orientation, or marital status