Head of Business Change - Permanent - Greater Reading - Hybrid (3 days/week on site)
Telecoms
About the Role
We are seeking an experienced and strategic Head of Business Change to lead enterprise-wide transformation and delivery. This is a senior leadership role responsible for ensuring all technology and business change initiatives are delivered effectively—on time, within budget, and to the highest quality standards.
You will lead a mature, high-performing delivery function spanning PMO, Project Delivery, Business Analysis, Testing, and Continuous Improvement, enabling large-scale transformation and supporting long-term strategic objectives.
Key Responsibilities
Leadership & Delivery
* Lead the end-to-end change delivery lifecycle across a complex, multi-project portfolio
* Own and deliver a prioritised change roadmap aligned to strategic and investment objectives
* Ensure successful delivery of all change initiatives through to benefits realisation
* Drive consistent application of delivery methodologies (Agile, Waterfall, Hybrid)
Governance & Performance
* Establish and maintain robust governance frameworks, including stage gates, reporting, and risk management
* Oversee portfolio prioritisation, dependency management, and capacity planning
* Ensure strong financial governance, including budgeting, forecasting, and benefits tracking
Team & Stakeholder Engagement
* Lead and develop multidisciplinary teams across PMO, Business Analysis, Testing, and Continuous Improvement
* Collaborate closely with senior stakeholders, technology leaders, and external partners
* Foster a culture of continuous improvement, accountability, and delivery excellence
Operational Excellence
* Ensure high-quality business analysis, requirements definition, and traceability
* Oversee comprehensive testing strategies and go-live readiness
* Continuously enhance delivery capability, processes, and operational workflows
What Good Looks Like
* Consistent on-time, on-budget delivery across the portfolio
* Clear, accurate forecasting and transparent reporting
* Well-managed risks, issues, and dependencies
* Strong stakeholder engagement and confidence in delivery
* Measurable business outcomes and realised benefits
About You
You are a strategic leader with deep expertise in change delivery and a proven ability to lead complex transformation programmes.
Essential Experience & Skills:
* Leadership experience in PMO, Change, or Delivery roles (e.g. Head of PMO / Head of Change)
* Proven track record managing large-scale, multi-project portfolios
* Strong expertise in PMO governance, portfolio management, and delivery frameworks
* Experience across Agile and Waterfall methodologies
* Deep knowledge of business analysis, requirements engineering, and process mapping
* Strong understanding of testing strategies, UAT, and release readiness
* Excellent stakeholder engagement, communication, and influencing skills
* Strong financial acumen (budgeting, forecasting, benefits realisation)
* Experience leading and developing high-performing, cross-functional teams
Desirable:
* Experience in infrastructure, telecoms, or asset-intensive environments
* Background in large-scale transformation programmes
Why Join?
This is a unique opportunity to shape and lead enterprise-wide transformation within a complex and evolving organisation. You’ll play a pivotal role in building a best-in-class delivery function and driving meaningful business change.