We are looking for a Hospitality Assistant Manager to join our amazing Hospitality team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn.
We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Job Description
* To work alongside Client Centre Manager to develop the Hospitality department, specifically Client Centre, implementing improvements and adjustments where necessary
* To support in the delivery of smooth and efficient daily running of the Client Centre.
* Be a presence and lead by example on the floor and client focused, striving to drive the standards up of the department ensuring a high standard of service and engagement with clients
* Assisting in stock take as required
* Assisting the department in working towards/exceeding budget and achieving departmental financial targets/forecasts by maximising revenue throughout the department
* Demonstrate an understanding of cost control and managing ways of working in order to minimise costs
* Make a continuous assessment of the performance of all staff under supervision in order to establish training needs and development potential with Management
* Maintain a positive working culture alongside Portico (Reception team) within the Conference and Client Services as well as the back of house (BOH) teams and WSH team onsite
* Oversee the delivery and service of food and beverage products to ensure highest quality at all times delivered to our clients
* Review daily and future bookings and cascade via team briefings the daily business review and deliverance thereof
* Endeavour to anticipate the client’s every need, taking the initiative and demonstrating the utmost attention to detail. Ensure that customers receive a prompt and efficient service, and expectations are consistently exceeded
* Monitoring client feedback, handling complaints and resolving issues with action plans in a timely manner
* Ensure due diligence records are completed accurately and on time and filed for future reference
* Ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures by completing risk assessments to ensure all is adhered to such as allergen policies
* To monitor breakages of equipment / service stock and complete monthly equipment and environment conditions reviews and ensure all is maintained and in good working order
Qualifications
* Strong leadership and team management abilities
* Excellent client service and problem-solving skills
* Ability to work under pressure in a fast-paced environment
* Strong organisational and multitasking skills
* Knowledge and/or qualifications in Food, Health & Safety
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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