Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire,Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people's lives.
Housing Officer : Part Time
Cumbernauld
GBP 17,919 / year
18.75 hours per week : Monday to Wednesday
Temporary position for up to 12 months
We have an opportunity for a Housing Officer to join our team of 9 based in Cumbernauld. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives. You will be a generic housing officer with responsibility for a patch within the Cumbernauld Area.
In this role you will manage a wide range of situations, helping to build strong relationships with internal and external stakeholders, whilst working in a professional manner to resolve problems and improve services. As a Housing Officer you will be responsible for delivering excellent housing services to our tenants, we are looking for a pro:active Housing Officer to join our dedicated team. This is a varied and rewarding role where youll be at the heart of our housing operations.
The role of Housing Officer will include:
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Deliver high quality housing services including Estate Management, rent collection and ASB case work
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Engage with tenants regularly to identify and resolve issues early
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Use digital system (SAP, ReACT and Power BI) to record actions, monitor trends and report on performance
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Support community engagement events
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Embrace change, promote service improvements and collaborate across the group
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Use technology to streamline processes and enhance customer experience
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Completing estate management weekly inspections
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Ensuring compliance with all legislative and regulatory requirements for all housing management activities
Skills and experiences:
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Experience in Social Housing at Housing Officer level (or similar customer focused environment)
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Strong organisational skills and the ability to manage a varied and challenging work load
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Confident communicator with a positive solutions focused attitude
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Confident in the use of IT systems, Microsoft and reporting tools
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Ability to build strong working relationships with internal and external customers
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Passionate about community engagement, tenant wellbeing and social housing
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SVQ3 in relevant area or equivalent qualification
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Occasional travel may be requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave plus public holidays (pro rata)
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Employee Networks, with a shared interest in inclusion, and who provide invaluable support to col