Job description: Your role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers. How you create impact Preparation and presentation of Import/Export Customs Documentation. Provide high quality customer service to both internal stakeholders & our customers Control and distribution of all relevant documentation. Resolution of Customer queries/issues via email and telephone/root cause analysis, corrective & preventative actions Work within Customer SOPs Mailbox Management - incoming entry requests/other incoming communications Perform data validity check Escalate deviations to SOP to External Customs Manager What we would like you to bring Experience in customs and good understanding of customs procedures Experience in a customer facing role Comprehensive computer skills, including Word and Excel Excellent communication skills both verbal and written Good problem solving skills and ability to work with tight deadlines High level attention to detail What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation