About The Role
9 month Fixed Term Contract (Maternity leave cover)
The Role
As a member of our Nationals Team, you will need to multitask and prioritize various tasks at any given time. You should have a high level of accuracy and attention to detail to ensure all tasks are completed correctly and efficiently, with all relevant systems accurately updated.
You will handle service-related enquiries, bookings, new orders, liaise with suppliers, and update internal stakeholders and customers promptly, ensuring SLAs are met.
Roles and Responsibilities
* Proactively work from a shared mailbox, CRM system, and Customer Portals, while managing incoming calls
* Accurately record and investigate all enquiries, adhering to the "right first time" policy
* Resolve enquiries promptly to ensure a positive customer experience
* Use IT systems properly and record data accurately
* Schedule waste collections with subcontractors for various clearance types
* Obtain quotations from third-party suppliers and maintain records
* Investigate customer/sub-contractor invoice queries
* Complete or prepare Waste Transfer Notes as needed
* Perform any other reasonable tasks as required
The Ideal Candidate
* Experience in a busy office environment
* Excellent verbal and written communication skills
* Waste industry experience is preferred but not essential; training will be provided
Skills
* Ability to multitask and prioritize
* Proficient in MS Word and Outlook
* Good problem-solving skills
* Excellent customer service skills
About You & About Us
Join us on the journey…
Beauparc has grown over the past 30 years, acquiring businesses that share our vision and values. We now have nearly 3000 employees contributing to our success.
We are committed to safety, wellbeing, innovation, and environmental sustainability. Our goal is to deliver exceptional customer service while practicing responsible resource management.
We value talented, passionate, and dedicated individuals who challenge each other for better outcomes.
Take the first step today and join us on this journey.
Beauparc is committed to attracting and retaining a diverse workforce that reflects the communities we serve.
#J-18808-Ljbffr