IT Field Engineer
Home base: Cardiff or Bristol
Coverage: Multiple Sites (UK)
£35,700 per year + up to 15% annual bonus + ECOS Car
45 hours per week
Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our friendly UK IT team. You'll help keep our technology running smoothly across more than 18 retail locations, working with modern systems, helpful colleagues and a brand that values professionalism and collaboration.
What You'll Do
You'll play an important role in delivering reliable IT services across our dealerships. Day-to-day, you will:
1. Provide field-based IT support to regional teams and retail locations.
2. Resolve technical issues on-site in a calm, clear and professional manner.
3. Deploy desktops, laptops, telephony and end-user devices for installations, upgrades and routine needs.
4. Create and manage rollout plans with international teams and external suppliers.
5. Document technical workflows, configurations and business processes clearly and accurately.
6. Identify opportunities to improve processes and work with the IT/IS Manager to introduce efficient and compliant solutions.
7. Deliver 1st, 2nd and 3rd line support, escalating complex cases when appropriate.
8. Handle helpdesk tickets, emails and telephone queries.
9. Test hardware, softwa...