The Role of an Assistant Reception Manager
Together with the Front of House Manager, you will be responsible for the successful operation of the Reception Department. You will work with a dynamic Front Office team committed to providing the best service to our guests.
Your tasks include assisting with all Reception operations, liaising with teams to resolve customer feedback and requests promptly, ensuring efficient night coverage, and managing resource planning and recruitment for the front office team.
To succeed, you should be self-motivated with a positive attitude, have excellent attention to detail, and be committed to outstanding guest service. Ideally, you will have at least 1 year of experience in hotel front office operations, a genuine enthusiasm for hospitality, and a drive to exceed guest expectations.
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel housed in two Grade II Listed buildings with Georgian and Victorian façades. Located in the heart of Bath’s World Heritage Site, it offers a blend of historic charm and modern luxury.
Our Culture
We pride ourselves on a relaxed five-star experience, being part of Small Luxury Hotels of the World, and providing exceptional service. Our Spa Village offers unique treatments to rejuvenate and relax guests.
Join Our Team and Enjoy These Benefits!
* Service Charge: Share in the service charge, increasing your earnings.
* Incentive Payments: Earn extra for exceptional service.
* Referral Bonus: Receive £500 for referring new team members.
* Holiday Allowance: Starts at 5.6 weeks, increasing with service.
* Recognition Programs: We celebrate positive contributions.
* Career Development: Opportunities through apprenticeships and progression plans.
* Learning and Development: Access to online courses and training.
* Financial Wellbeing: Discounts from over 1,200 retailers.
* Health and Wellbeing: Support through health platforms and assistance programs.
* Healthcare: Cash plan benefits including access to a GP.
* Future Planning: Pension scheme participation.
* YTL Perks: Complimentary passes to Thermae Bath Spa.
About YTL Hotels
YTL Hotels is a global luxury hospitality brand dedicated to creating memorable experiences with a diverse portfolio of properties.
Our Philosophy
Our promise, "Treasured Places, Treasured Moments," reflects our focus on meaningful journeys and exceptional service.
Join us to grow, thrive, and enjoy these benefits. Apply today!
Only candidates eligible to work in the UK or with valid work permits will be considered.
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