Senior IT Support Technician SALARY - £32000 to £36000 (Depending on experience) About Us: We are a global recruitment company supplying temporary, contract and permanent workers to our clients. In the UK we employ 130 people across 17 locations who support in the placement of around 4000 people per week. We're on the lookout for a passionate Senior IT Support Technician to join our dynamic team and help us elevate our IT infrastructure to new heights and we want to develop great people who advocate our culture, our values, and deliver exceptional performance. We know that our people are our greatest strength in achieving our goals, and we understand how competitive the recruitment market is, so we do things differently here and truly value our people and our culture. About the role: Are you ready to take your IT career to the next level? As a Senior IT Support Technician at Proman, you'll be at the heart of our technology operations. You'll manage technical escalations, oversee IT assets, and ensure our data remains secure and private. Your expertise will be crucial in supporting our strategic goals and maintaining seamless IT operations. Responsibilities: Infrastructure Management: Design, install, and maintain cutting-edge IT infrastructure, ensuring everything runs smoothly and efficiently. Technical Support Escalations: Be the go-to expert for resolving complex technical issues, providing top-notch support for software and hardware components. Proactive Fault Identification & Reporting: Stay ahead of potential issues, preventing them from escalating and ensuring minimal disruption to our operations. Asset Management: Keep our IT assets in check, from hardware and software to licenses, ensuring everything is up-to-date and well-maintained. Data Security and Privacy: Safeguard our systems and data, ensuring confidentiality, integrity, and availability at all times. About you: Qualifications: Relevant IT courses (e.g., Level 2 Certificate in ICT Systems Support, Level 3 Diploma in ICT Professional Competence). ITSM or ITIL Foundation V3 and above. At least one valid technical certification (e.g., Microsoft certifications). Experience: Minimum of 3 years in technical support, with hands-on experience in installation, configuration, and deployment. Experience/ exposure to Azure cloud technology such as intune, Azure Virtual Machines and/or Azure managed instances. Proven track record in a technical support or problem resolution team. Benefits Offered: Access to Employee Assistance Programme Access to Online GP Mental Health Support- Access to Free Wellbeing App & Free Counselling Sessions Life Assurance 3x Annual Salary Discounted Eye Care Free Flu Jabs Enhanced Sick Leave Enhanced Annual Leave Paid Time Off (Birthday Leave, Giving Blood) Career Development Opportunities Stakeholder Pension Scheme Free Onsite Gym Onsite Canteen Free Parking Hybrid Working / Flexible Work Arrangements If you think you would be suitable for this role and wish to apply, please apply via this portal. As an equal opportunity’s employer, Proman is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Proman.