Job Description
eRS Manager
Location – Home based with expected travel
Hours – Full Time 37.5 per week
We are looking for an eRS Manager to join the team at Ramsay Health Care UK. The eRS Manager will lead the effective management and optimisation of the NHS eReferral Service (eRS) across the organisation. This role is responsible for driving NHS growth, ensuring best practice, and supporting sites in maintaining compliance with national targets and operational priorities.
Key Responsibilities
Operational Management
* Lead and oversee the effective management of the eRS system to support NHS growth and ensure best practice.
* Develop and refine eRS processes to align with national guidance and performance expectations.
* Support sites in maintaining highquality, accurate information within the eRS system.
Reporting & Analytics
* Produce organisationwide reports on eRS activity, including referral volumes, market trends and service utilisation.
* Develop analytical tools and dashboards to measure performance and support informed decisionmaking.
* Conduct competitive analysis and research wider market trends to identify opportunities for optimisation and growth.
Stakeholder Engagement
* Act as the primary liaison with NHS Digital / NHS England for updates, developments and national initiatives.
* Arrange, coordinate and lead internal eRS review meetings with hospitals and operational teams.
* Provide training, guidance and ongoing support to operational teams on all eRS processes and systems.
Qualifications & Experience
Essential Experience
* Strong understanding of current healthcare industry issues.
* Indepth knowledge of the NHS eReferral Service (eRS).
* Experience with NHS pathways, RTT (Referral to Treatment), and patient journey processes.
* Full UK driving licence.
Preferred Experience
* Previous experience working within the private healthcare sector.
* Knowledge of continuous improvement methodologies and auditing processes.
* Experience introducing, supporting, or developing patient administration systems.
Essential Education & Capabilities
* Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
* Strong attention to detail with the ability to produce clear, professional reports and presentations.
* Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
Why join us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
Health, Wellbeing & Financial Security
* Private Medical Cover, with the option to add your partner and dependants
* Discounted Bupa Dental Insurance
* Life Assurance (Death in Service) x3 your base salary
* Private Pension, with Ramsay matching up to 5% after a qualifying period
* Employee Assistance Programme
Work–Life Balance
* 25 days annual leave + bank holidays, with the option to buy or sell additional days
* Flexible shift patterns, where possible
* Family friendly policies including enhanced parental leave
* Volunteer leave to support causes that matter to you
Career Development & Recognition
* Training and Development via the Ramsay Academy to support your career development
* Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
* Access to our benefits platform, offering a wide range of discounts
* Cycle2Work scheme
* Subsidised staff restaurant, where possible
* Free parking on site, where possible
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that