Role: Customer Experience Manager / Customer Service Manager Location: Hemel Hempstead Salary: £42k to £45k per annum Perm / Full time office We are currently recruiting for a Customer Experience Manager to join our team in Hemel Hempstead. OVERALL PURPOSE OF ROLE To manage all customer experience touch points ensuring that we deliver an exceptional service to all customers. Responsibilities/Accountabilities: To develop, manage and delight internal and external customer relationships with new and existing customers. Ensuring contract delivery is, at a minimum, in accordance with Group and client requirements Managing correspondence from clients and customers in a timely professional manner Being the ‘back stop’ point of contact for escalated queries from clients and customers Proactively monitoring client satisfaction and proactively addressing issues as necessary to prevent dissatisfaction Developing and enhancing lines of communication in accordance with client and customer needs Promoting good working relationships with colleagues, clients, customers and other stake-holders, whilst demonstrating an inherent commercial awareness Ensuring that every opportunity is maximised to achieve higher customer satisfaction ratings through the demonstration of our core values. Providing support and advice on procedural and technical matters Planning, allocating and evaluating team and i...