Join to apply for the Technical Operations Manager role at TieTalent
Overview
As Lead Operations Manager, you'll be designing and delivering intelligent, data-informed processes that serve learners, centres, and regulators with precision and agility. If you're a great leader, obsessed with data, good at working across multiple systems, thrive on solving complex problems, and bring a high level of technical acumen, this is your opportunity to lead with impact.
We're building a Centre Operations function that delivers operational excellence and sets the benchmark for efficiency, innovation and stakeholder service. This is more than just an operations role; it's a chance to further shape our Centre Operations function through data-driven leadership.
Responsibilities
* Drive process improvements using your technical acumen and data analysis skills to streamline workflows and enhance performance.
* Oversee administratively complex centre facing operations, including second-line support, exam and assessment evidence returns, and results delivery.
* Collaborate cross-functionally with assessment and technical teams to ensure smooth delivery of high-stakes qualifications.
* Lead and inspire a high-performing team, fostering a culture of continuous improvement and operational excellence.
* Champion quality and compliance, ensuring all processes meet regulatory and internal standards.
* Contribute strategically to workforce planning, diversity and inclusion initiatives, and the development of a learning culture.
Requirements
* Proficiency in data analysis and Excel-based tools (including Power Query), with the ability to create, manage and interpret complex data sets.
* Proven experience in a senior operations management role, ideally within education, assessment, or a regulated environment.
* Excellent problem-solving and organisational abilities, with a sharp eye for detail.
* Strong leadership skills with the ability to motivate and support multi-disciplinary, multi-location teams.
* Confident communicator and relationship-builder, able to influence stakeholders at all levels.
* Skilled in risk and issue management, with a proactive approach to mitigation and resolution.
* Experience using MS Lists and integration with Power Query is beneficial.
About the Role & Conditions
* Location: Wakefield hub (WF1 2UF). This is a full-time, office-based role.
* Core hours: Monday to Friday 08:00–18:00. Contracted hours alternate 08:00–16:00 (week 1) and 10:00–18:00 (week 2).
* Senior Manager position requiring flexibility to meet business needs and occasional travel for internal/external meetings.
* Hybrid or remote working is not available for this position.
* Workload peaks during late Spring/early Summer with potential longer hours and weekend work during peak periods.
We are an Awarding Organisation committed to diversity and inclusion and encourage applications from ethnic minority groups and disabled people who are under-represented.
Next steps
Please submit your CV and complete our short application form using the apply button.
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