Job Description
Facilities Manager/Estates Manager – Soft Services
Location: Kidderminster
Salary: £40,000 - £50,000
Sector: Facilities Management / Infrastructure
Company Overview:
A well-established industrial and manufacturing organisation with multiple UK sites, delivering complex engineering and manufacturing operations. The company is recognised for its high standards of safety, compliance, and operational excellence, providing a secure and efficient working environment for all personnel.
The Role
The Facilities/Estates Manager will take full responsibility for the management and performance of soft services contracts, typically valued between £2 million – £2.5 million, ensuring high standards of delivery, compliance, and stakeholder satisfaction.
This is a leadership role, with a Facilities Engineer reporting in, who will support the coordination and execution of works across the site.
Key Responsibilities
* Oversee the delivery of soft facilities services across site, ensuring performance against KPIs and SLAs
* Manage large-scale service contracts in the region of £2M – £2.5M
* Lead and coordinate service providers across multiple disciplines
* Ensure full compliance with statutory regulations, health & safety, and environmental standards
* Manage stakeholder relationships, acting as the key point of contact for service delivery
* Monitor budgets, identify cost-saving opportunities, and drive operational efficiencies
* Oversee planned and reactive works carried out by the Facilities Engineer and service partners
* Ensure services are delivered with minimal disruption to core operations
* Drive continuous improvement across all service lines
Scope of Services
The role will oversee a broad range of soft services, including:
* Waste management and disposal
* Asbestos management and compliance
* Building services support
* Grounds maintenance
* Pest control
* Cleaning services across buildings and facilities
About You
* Proven experience managing large-scale soft FM contracts (£2M+)
* Strong background across multiple soft services disciplines
* Experience overseeing service providers and managing performance
* Demonstrated ability to manage budgets, compliance, and operational delivery
* Strong stakeholder management and communication skills
* Previous experience working within complex or regulated environments is advantageous
* Ability to lead teams and coordinate multidisciplinary services