Franchised Motor Dealership - Preston
Our client, one of the most respected and successful motor trade employers in the North West, is looking to recruit an Aftersales Sales Specialist to join their exceptional team.
Salary: £29k Basic - £48k OTE
Working Hours: Monday to Friday - 08:00 to 17:30
Role Overview: The Automotive Aftersales Sales Specialist is responsible for maximizing aftersales revenue through proactive customer engagement, and ensuring an exceptional customer experience during the service process.
Key Responsibilities
* Act as the primary liaison between customers and technicians.
* Champion the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle which is both professional and timely.
* Work closely with the Service Advisors and Workshop Controllers to keep customers informed and ensure that work is completed within agreed timescales.
* Working with the Service Management you will also be key is improving process and the quality of the customer communication both on the day of the vehicle visit and the follow of diarized work.
* Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories, and aftermarket products.
* Promote additional services or upgrades while respecting customer preferences.
* Ensure parts availability and technician scheduling for efficient workflow.
* Provide accurate cost estimates to customers.
* Drive sales of aftermarket products, accessories, and parts, meeting or exceeding departmental sales targets.
Desired Skills & Experience
* Previous experience in Sales is advantage within the automotive sector is an advantage.
* Strong communication and interpersonal skills; ability to explain technical details simply.
* Sales-oriented mindset with skill in consulting and upselling without being pushy.
* Organizational abilities to juggle appointments, parts availability, and service schedules.
* Understanding of warranty processes, dealer management systems (DMS), and basic automotive technical knowledge.
* Proficiency with CRM, Microsoft Office, and DMS software.
If you're ready to take the next step in your career and join a dealership that rewards effort and performance, we'd love to hear from you.
#J-18808-Ljbffr