Customer Service Advisor - IT Support
Salary: £12.60 per hour (Living Wage Employer)
Location: Trafford Park, Stretford, Manchester M41 7HA
Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based at Trafford Park.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
Respond to incoming requests via telephone, email, and web chat
Log all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
Effective communication skills, both verbally and in writing
Genuine passion for delivering exceptional customer service
A keen willingness to learn and adapt
The ability to work both independently and in a team environment
Strong analytical skills
Ability to work under pressure
If you feel that you fit the above criteria, then apply today