Overview
We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth. This part-time post is to support the NHS hearing aid services provided throughout East Dorset. We are looking for someone with excellent organisational skills to join our friendly admin team.
Responsibilities
* Deal with a range of telephone queries, arrange appointments, work on reception, manage patient correspondence, data input and problem solving.
* Provide administrative support to the clinical team to enable them to run their clinics effectively.
* Initial triage of hearing aids and ear moulds requiring repair, whether on reception or when speaking to patients by phone or email.
* Book patient appointments to meet individual needs and ensure efficient service delivery.
* Ensure new hearing aids and ear moulds are assessed on receipt to ensure accuracy of prescription to personal requirements.
* Accurately input data relating to new referrals, patient appointments, clinic attendances, DNAs and patient pathways to meet the 18-week referral pathway target.
* Deal with patients and all contacts to the service in a friendly and professional manner to help ensure a positive patient experience.
Requirements and terms
* Competent IT and administration skills; ability to manage a busy workload and to work calmly under pressure.
* Highly organised with excellent communication skills and a strong commitment to delivering a customer-focused service.
* Ability to communicate clearly and sympathetically with hearing-impaired people.
* Fixed term role; for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.
* Applications from candidates that require current Skilled Worker sponsorship to work in the UK are ineligible to apply.
* Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost. Applicants who subscribe to the DBS update service may present a valid DBS certificate instead of requiring a new check.
For reference, the Audiology service functions to reduce disability due to deafness and provides administrative support to the specialised needs of Audiology patients. The advert closes on 4 Sep 2025.
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