Job overview
The Ophthalmology department is looking for an organised and motivated individual. You will need to work well under pressure for a busy service and will need to develop good rapport with staff members at all levels.
Main duties of the job
You will work within a complex environment and will be solely responsible for the coordination and administrative duties within the Medical Ophthalmology service.
Ensuring patients are booked appropriately within recommended timeframes, including for any tests and diagnostics that may be required and support the lead consultant.
Proactively ensuring the patient has timely appointments within their pathway in order to achieve the waiting time targets and that letter turnaround targets are achieved.
Liaising and co-coordinating with all involved in the patient’s management, including clinical and administrative staff.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
The advert will close at midnight on 15 January 2026.
Interviews are due to be held on 20 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Educated to A level or NVQ level 3 Customer Service / Business Admin / ITQ or equivalent Typing qualification or equivalent experience (if applicable)
Specific technical/professional qualification (if applicable)
Desirable criteria
Secretary qualification or equivalent
Team Leader / management qualification
Experience
Essential criteria
Experience of working in a busy clerical / office environment or reception service
Secretarial and/or administrative experience including minute taking
Prioritising, planning and organising own tasks
Working within guidelines
Experience of dealing with difficult situations and confrontations
Data entry experience and documentation
Experience of IT packages – Microsoft office
Experience of producing documents to a high standard
Desirable criteria
Experience of working in NHS
Experience of working with medical records
Recruitment and Selection of staff
Experience of supervising staff
Knowledge
Essential criteria
Understanding of confidentiality and data protection
Sound knowledge of office procedures
Understanding of customer service
Good working knowledge of Microsoft Office packages
Desirable criteria
Knowledge of the Trust including awareness of priorities
Knowledge of Trust information systems
Knowledge of Medical Terminology
Awareness of NHS targets and Trust priorities
Skills
Essential criteria
Ability to work as part of a team
Excellent communication skills including telephone, email, face to face
Ability to develop templates for letters
Ability to organise and manage own time keeping to schedule and deadlines
Ability to allocate and monitor work of others
Ability to use own initiative and work autonomously
Ability to demonstrate leadership skills
Willing to take on / learn new skills
Ability to show attention to detail and accuracy
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents
Desirable criteria
Ability to touch type
Ability to work with budgets
Ability to requisition general stock
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Employer certification / accreditation badges
Documents to download
Apply online now
Further details / informal visits contact
Name
Archie Binney
Job title
Clinic Coordinator
Email address
archie.binney1@nhs.net
Telephone number
07742960622