Salary: £25,000 - 35,000 per year Requirements: Experience supporting customers in an IT capacity IT-related qualifications (GCSE, A-Level or equivalent), ideally supported by a degree in IT Professional and confident telephone manner Strong interest in delivering technology solutions that meet customer needs Natural problem-solver with a proactive approach Commitment to providing excellent customer service Positive attitude toward learning new skills through training and teamwork Excellent communication skills, able to engage with all levels of the business Flexible approach to work, including occasional changes to hours or weekend work Responsibilities: Support customers IT environments across a range of systems and technologies Provide technical support for servers, desktop PCs, laptops, mobile devices, cloud environments, networks, websites, email and wider IT infrastructure Assist in the daily operation of the IT Helpdesk, handling inbound calls and new/existing customer issues Manage and resolve incidents efficiently, ensuring timely problem-solving Handle hardware and software renewals Carry out installations including networks, computers, screens and WAN links Monitor and maintain key internal and customer infrastructure Keep up to date with current and emerging technologies relevant to customers and internal systems Learn and understand new technologies to help develop products and tools for clients Promote the business through social media, web-based activity and customer engagement Undertake any additional tasks required to support business operations Maintain customer confidentiality at all times Technologies: Cloud Hardware Support Mobile Web More: We are an established IT services company located in Ipswich, looking for an IT Service Desk Engineer to join our team. We offer a salary range of £25,000 - £35,000 per annum depending on experience, as well as benefits such as free on-site parking, 29 days of annual leave (including 8 bank holidays), an extra day off for your birthday, and Nest Pension. Join us to support the smooth delivery of IT services to a diverse range of business clients, enhance our service offering, and engage with our community through various platforms. last updated 14 week of 2026