Job Description
Vacancy: Administrator
Contract: Permanent
Location: BUPA Clinics - Blackberry Ct, Walnut Tree, Milton Keynes MK7 7PB
Salary: £16,740 per annum (FTE £27,900), plus Bupa Benefits
Hours: Part Time / 24 hours per week. Work on Monday, Friday & Saturday.
Application Close Date: [date missing]
About the Clinic
Located in Walnut Tree, we offer a range of health assessment clinic and Private GP Services. Our services and treatments are available to everyone – not just those with health insurance.
Operating Hours
* Mondays and Fridays : 8am-5pm
* Tuesdays, Wednesdays and Thursdays: 8am-8pm
* Saturdays: 8am-4pm
Role Overview
You will be the first point of contact to all customers and visitors, ensuring reception and administrative activities in the centre are carried out efficiently and effectively. You will demonstrate exceptional customer service, work flexibly in the reception and back office, and support early and late shifts.
Key Responsibilities
* Undertake duties in accordance with departmental policies and procedures
* Be fully conversant in all areas of Reception; either Main Reception or other areas where patients are "arrived" in a department.
* Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times.
* Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
* Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.
* Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
* Respond to all enquiries regarding hospital facilities or re‑direct enquiries to the correct departments when needed; handle all Reception queries and complaints promptly.
* Ensure that staff and patients are fully aware of hospital charges, ascertain methods of payment and contact the appropriate companies for guarantee letters or insurance according to departmental and hospital procedures.
* Implement manual procedures during computer downtime and transfer information when the system is reinstated.
* Make follow‑up bookings for patients after the appointment.
* Assist patients with booking further tests or consultations.
Key Skills / Qualifications
* Administrative experience in a healthcare environment
* Customer service experience and highly customer focused
* Ability to prioritise workload and separate urgent from important tasks
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Position Details
Time Type: Part time
Job Area: Administration
Location: Clinics - Milton Keynes
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