Overview
Join to apply for the Helpdesk onsite Operator role at Mitie Cleaning & Hygiene Services.
Location: College of Policing Ryton • Hours: 40pw • Pay: £25k
Role details
Contract type: Home Office CG - Helpdesk Onsite Operator
Responsibilities
* Manage the overall activity of the onsite engineering team and delegated jobs.
* Utilise systems and processes to deploy the correct engineering resources.
* Ensure first-time fixes for customers using internal engineers or subcontractors.
* Oversee job completion, documentation, and material accountability.
* Reallocate and follow up on incomplete jobs to ensure resolution.
What we’re looking for
* Experience in service delivery or contact centre environments.
* Creative problem-solving using technology and data.
* Strong IT skills and system proficiency.
* Ability to work effectively under pressure in a fast-paced setting.
* Eligibility to pass BPSS security clearance.
What we offer
* Access to a virtual GP for you and your household.
* Salary Finance-based financial wellbeing support, including early pay access and competitive loans.
* Flexible lifestyle benefits through Choices, including extra holidays, insurance, dental care, and tech products.
Helpdesk function and on-site coordination
* Logging of Work Orders: 24/7 on behalf of the client, undertaken by on-site administration during normal hours and by on-site security out of hours.
* On-site monitoring and coordination: coordinate FM tasks with the College to minimise disruption to operations.
* Dispatch coordination for on-site Engineers; scheduling of PPM tasks; liaising with Subcontractors; sourcing quotes and arranging site visits for additional works.
* Monitor all Work Orders and provide updates to the client; raise Purchase Orders; upload completion evidence to CAFM; close Work Orders; scan and file site paperwork.
Additional information
Our market-leading benefits include MiDeals discounts, cycle-to-work, enhanced pension contributions, and share plans. We offer training and development opportunities and are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process, please email shradha.singh@mitie.com.
Since 1987, Mitie has 76,000 employees and is a leading UK facilities management and professional services company serving clients across various sectors.
Seniorities and job family
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Facilities Services
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