Post ID: HPM25/2603
Hamble Point Marina is situated at the top of the River Hamble and is a busy and high-profile visitor destination and boatyard. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative on a 6-month Fixed Term Contract to assist with boatyard operations at Hamble Point Marina.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours each week on a flexible working rota which will include weekend working, supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
* Provide a meet and greet service to all members and visitors.
* Overseeing the berthing allocations of vessels.
* To carry out general maintenance tasks as required.
* Lifting vessels in accordance with our safe operating standards.
* Ensuring the telephone is answered in the correct and timely manner.
* To ensure all customer enquiries are dealt with both promptly and efficiently.
* Assisting in actively marketing and promoting the marina and associated services.
* Maintaining the security of the site.
* Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.
The key requirements for this role are but not limited to:
* Enthusiastic and friendly with a flexible and positive 'can do' attitude.
* Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
* General maintenance skills (not essential but an advantage).
* Self-motivated and able to work without supervision.
* Sound awareness of basic health and safety in the workplace.
* Confident use of IT systems.
* A practical, resourceful and common-sense approach.
* Good practical boating skills/qualifications (not essential but an advantage).
* Previous boat lifting experience (not essential but an advantage).
* Competent swimmer (essential).
* Educated to at least GCSE level or equivalent.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website via this link.
Closing Date: Monday 15th September 2025.