The post holder will be expected to provide cross cover across the Urology Administrative team as directed by the Patient Pathway Manager, based on service needs. Patient administration is vital in supporting the patient journey and clinical teams, ensuring high-quality patient care and a positive patient experience. Effective administration maintains data quality and optimizes capacity and resources.
The role involves providing a professional, comprehensive administrative service to all patients and department members. Responsibilities include supporting the consultant team, managing the patient pathway in line with policies, and providing leadership to admin teams, including budget management.
Additional duties include managing consultants' leave and expenses, covering on-call rotas, and supporting operational functions. The post holder will oversee daily management of administrative staff, monitor performance, and conduct HR investigations under supervision. They will manage workload, ensure tasks meet standards and targets, and facilitate staff training and supervision.
Continuous review and improvement of admin processes are expected, along with promoting effective communication within the team. Responsibilities also include recruitment, induction, and attending meetings related to data quality and patient systems like EPR. The role involves managing patient pathways in collaboration with the Access Team Leader, maintaining waiting lists, and ensuring adherence to performance targets.
The post holder will support clinic setup and maintenance, ensure booking procedures align with protocols, and keep staff updated on system developments. They will manage medical record storage following policies and contribute to department projects such as clinic re-profiling.
This role requires access to vulnerable people and is subject to DBS checks under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) 2020.
An opportunity has arisen for a motivated Team Leader to join the Urology team at Churchill Hospital. The role demands initiative, teamwork, and excellent interpersonal skills to ensure positive patient experiences. Computer literacy, especially in Microsoft Excel, is essential.
Key requirements include substantial administrative experience, leadership skills, NHS experience (desirable), and relevant qualifications. The role involves working independently and as part of a team, managing resources, and meeting challenging targets.
Oxford University Hospitals NHS Foundation Trust is a leading NHS teaching trust providing diverse clinical services, education, training, and research. It comprises four hospitals and emphasizes values of compassion, respect, learning, delivery, improvement, and excellence.
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