Customer Service Advisor Fixed Term Contract - Maternity Cover Office-Based Role Gloucester GL4 0EB £13.53 per hour Day Shifts, Monday-Friday Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered. Key Responsibilities & Tasks: Customer Service Advisor: Handle customer service duties via telephone and email Process sales orders, returns, and credits Manage order and credit processing Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints. Liaise with warehouse and transport teams to resolve delivery and stock issues Support Sales Team/Account queries Required Skills: Customer service experience via telephone and email Strong customer focus and excellent service skills Team player with the ability to work independently Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook) Calm and professional telephone manner Effective communication and interpersonal skills Commutable to the Gloucester postcode on a daily basis Competent using multiple systems Proactive approach to problem-solving and business operations Package £13.53 per hour 37.5 hours Monday-Friday 8:30-5pm (1 hour lunch break) 12-month fixed-term contract - maternity cover Interested? To apply for this Customer Service Advisor position, here are your two options: "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore (phone number removed) between 7.30am - 4.30pm. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system. PPDEL